Your Rights
You have important rights regarding your personal and health information. These rights include the ability to:
- Request a copy of your paper or electronic medical records
- Request corrections to inaccurate or incomplete records
- Request confidential communication methods
- Ask us to limit how certain information is shared
- Receive a list of disclosures related to your information
- Request a copy of this privacy notice
- Authorize another person to act on your behalf
- File a complaint if you believe your privacy rights were violated
Your Choices
You may have choices regarding how certain information is shared. These situations may include:
- Sharing information with family members or others involved in your care
- Disaster relief situations
- Mental health care disclosures
- Fundraising communications
Nova Vital Recovery will follow your instructions whenever possible and permitted by law.
How We Use and Share Information
We may use or share your information to support treatment, healthcare operations, billing, safety, and legal compliance. This may include:
- Providing treatment and coordinating care
- Managing healthcare operations
- Billing insurance providers or payment entities
- Supporting public health and safety efforts
- Complying with state and federal laws
- Responding to legal requests or court orders
Access to Medical Records
You may request a paper or electronic copy of your medical records and other health information maintained by Nova Vital Recovery. In most cases, records are provided within 30 days of the request. Reasonable fees may apply when permitted by law.
Requesting Corrections
If you believe information in your medical record is incorrect or incomplete, you may request a correction. We may deny certain requests when permitted by law, but we will provide a written explanation when required.
Confidential Communication Requests
You may ask us to contact you in a specific way or at a different location. Nova Vital Recovery will make reasonable efforts to honor these requests.
Information Sharing Limitations
You may request limitations on how your information is used or shared for treatment, payment, or healthcare operations. Some requests may not be possible if they interfere with your care or are otherwise required by law.
Complaints and Privacy Concerns
If you believe your privacy rights have been violated, you may file a complaint with Nova Vital Recovery or with the U.S. Department of Health and Human Services Office for Civil Rights. We will never retaliate against you for filing a complaint.
How We Protect Your Information
Nova Vital Recovery uses security measures designed to help protect your personal and health information. While we work to maintain secure systems and procedures, no online transmission or storage system can be guaranteed to be completely secure.
If a data breach occurs that may affect your information, we will notify affected individuals as required by law.
Website Information Collection
We may collect personal information when you complete forms on our website, contact our team, or interact with our services online. Information collected may include:
- Name
- Email address
- Phone number
- Mailing address
- Website usage information
How Website Information May Be Used
Information collected through our website may be used to:
- Respond to inquiries and support requests
- Improve website functionality and user experience
- Communicate important updates or service information
- Improve customer support and website performance
Cookies and Website Analytics
Our website may use cookies and analytics tools to better understand website traffic and visitor behavior. Cookies help improve website functionality and overall user experience.
You may choose to disable cookies through your browser settings, although some website features may not function properly afterward.
Third-Party Websites
Our website may include links to third-party websites for informational purposes. Nova Vital Recovery is not responsible for the privacy practices, policies, or content found on third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
Children’s Privacy
Nova Vital Recovery does not knowingly collect personal information from children under the age of 13 without appropriate parental consent, except where permitted by law.
Policy Updates
We may update this Privacy Policy and HIPAA Statement periodically to reflect changes in services, laws, or operational practices. Updated versions will be posted on our website with a revised effective date.
Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact Nova Vital Recovery through our contact page:
https://www.novavital.com/contact/
If you would like to request removal from our database or unsubscribe from communications, please contact us through the same form and include your request.
Effective Date: December 22, 2025
